REFUND POLICY
1. Scope
This Refund Policy applies to services provided by Harmony Hub LTD under agreed contracts or written service orders.
2. Conditions for Refund Eligibility
Marketing and consulting services are delivered progressively and involve time-based execution. Completed and approved work stages are generally non-refundable.
A refund may be considered in the following cases:
- the service was not delivered within the contractually agreed timeline due to our fault;
- a payment was charged in error (duplicate or unauthorized transaction confirmed by review);
- the agreed service was not provided in material part and no equivalent remediation was delivered.
3. Deadline for Submitting a Refund Request
Refund requests must be submitted in writing within 14 calendar days from the date of the relevant charge or from the date when the service delivery issue became reasonably known.
Requests should include project reference details, payment confirmation, and a brief explanation of the reason for the refund.
4. Processing Time
Once a refund is approved, payment processing is typically completed within 5 to 10 business days, depending on the payment provider and issuing bank.
5. Refund Method
Refunds are issued to the same card, bank account, or payment instrument originally used for the transaction, unless otherwise required by applicable law or payment network rules.
6. Contact
For refund inquiries, contact us at company@harmonyhub-ltd.com
